Shipping Policy

Australian & NZ Shipping Information

POLICY AND INFORMATION

SECTION 1 – AUSTRALIAN SHIPPING

We have a 1-2 business day handling time on processing and shipping all orders, excluding weekends and public holidays (unless otherwise stated).

We ship Australian orders via Australia Post from our warehouses in Queensland. All orders over $120 receive free shipping Australia wide, which is automatically calculated at checkout.

Express Shipping via Australia Post Express is also available at checkout.

If you have special delivery instructions you can sign up to a MyPost Account with Australia Post and make changes to your deliveries.

Although great care is taken to ensure all deliveries get dispatched in the allocated time period; in times of higher than normal order volume we hold the right to extend the 1-2 business day processing time.

SECTION 2 – NEW ZEALAND SHIPPING

We have a 1-2 business day handling time on processing and shipping all orders, excluding weekends and public holidays (unless otherwise stated). All our orders are shipped from our warehouses in Queensland, Australia.

All New Zealand orders that have products with a cart value of over $275 AUD receive free shipping at bettertomorrows.com.au. Please select the free shipping option that will appear in the shipping section at checkout.

Please note: The GST Offshore Supplier Registration Bill was passed in New Zealand parliament on the 26th of June 2019.

This means from the 1st of December 2019 we are now required to apply and collect a GST tax of 15% for all New Zealand orders

The tax will be displayed at checkout.

SECTION 3 – INTERNATIONAL SHIPPING

All orders are shipped from our warehouses in Queensland, Australia. We provide shipping via International Tracked Shipping & DHL Express.

We offer Free International Shipping for orders over $345 AUD (not available for DHL Express).

– INTERNATIONAL SHIPPING POLICY

We have a 1-2 business day handling time on processing and shipping all international orders, excluding weekends and public holidays. However, during periods where there are a large number of orders, such as sales, handling times may be slightly delayed.

We ship with DHL Express, DHL Global Mail and International Tracked Shipping. All 3 shipping options are safe and reliable shipping services.

International Tracked Shipping is delivered by your country’s local postal network (such as USPS in the US, Royal Mail in the UK, Canada Post in Canada), however tracking is done via the Australia Post website as they initially handle the shipment from our warehouse in Queensland, Australia. You may however use the same tracking number on your country’s postal network website to track your order.

Shipping times will be displayed during checkout, next to the shipping option that is available. Please note that the transit time is displayed in business days (Monday to Friday) and are estimates only.

If, at checkout, you do not find your country on the list of shipping destinations, please contact us.

Please note: In some countries, you may encounter a customs or duty fee when receiving your order. This is not in the control of Better Tomorrows, and any additional customs or landing fee will be dependent on your country and at the risk of the purchaser. Be advised that we are not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments once shipped according to our policy.

Although we take great measures to ensure our products have a speedy transition through customs, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.

NOTE: Shipments to the US are currently being suspended and may not be sent. You may not be able to purchase using a US address or the purchase may be blocked at checkout. If you wish to purchase through a third party re-shipper, please arrange to have the order sent to an Australian address and arrange re-shipment from that party. We will not be responsible for any re-shipped or redirected orders.

Although great care is taken to ensure all deliveries get dispatched in the allocated time period; in times of higher than normal order volume we hold the right to extend the 1-2 business day processing time.

SECTION 4 – PROBLEMS WITH YOUR ORDER?

Please contact us at hello@bettertomorrows.com.au , so that we can resolve any issues with your order. We will endeavour to make contact with you within 24 hours.